You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios 10.3.4: No internet access on iphone 5

I've made the update via itunes and installed the ios 10.3.4. I've did my backup to proceed to restoring the phone, but a message pops out saying I have disable Find my Iphone.


I can't obviously turn it off from my phone since I have no internet access and I tured it off via icloud.com. Unfortunately the issue remains since itunes keeps popping me the same message when trying to restore.


What should I do to get my phone back?

iPhone 5, iOS 10

Posted on Nov 25, 2019 4:39 AM

Reply
1 reply

Nov 27, 2019 7:19 PM in response to serifis90

Hi serifis90,


Thanks for reaching out in Apple Support Communities. I understand that you're trying to backup and update your iPhone 5 so it can resume using web services. I see that you're running into an error to disable Find My iPhone when you attempt to restore your device and that you've already turned it off using iCloud.com. I can see why you'd reach out about this; I'd like to help. I'd recommend using the steps titled "Put your device in recovery mode and set it up again" to reinstall iOS 10.3.4 and help the iPhone to recognize it's been removed from Find My iPhone. Please choose "Restore" in step four since you've created a backup: If you can't update or restore your iPhone, iPad, or iPod touch


Next, use these steps to restore the backup you created: Restore your iPhone, iPad, or iPod touch from a backup


If you continue to see the prompt regarding Find My iPhone, reach out to Apple for additional assistance: Get Support



Best Regards.

ios 10.3.4: No internet access on iphone 5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.