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Colombomommy Author

Level 1

4 points

I can’t log in on my iPhone it’s all grey out

I can’t sign into my Apple ID from my iPhone

Posted on Nov 25, 2019 5:30 PM

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Level 10

684,117 points

Posted on Nov 25, 2019 5:32 PM

Have you checked Settings/Screen Time for any restrictions?

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

If necessary

If you have Screen Time restrictions, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.

If you don't have Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

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Best reply

Level 10

684,117 points

Nov 25, 2019 5:32 PM in response to Colombomommy

Have you checked Settings/Screen Time for any restrictions?

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

If necessary

If you have Screen Time restrictions, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.

If you don't have Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

Reply

I can’t log in on my iPhone it’s all grey out

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