Purchase Refund

I purchase AirPods pro in the store in New York but I need to make a return. I am Italian and at the apple store of my city they said that I have to talk to you. What should I do? Please can you help me.

Posted on Nov 26, 2019 12:14 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2019 12:17 PM

You are Italian, but are you in Italy now? You will probably have to return them in New York. "Products can be returned only in the country in which they were originally purchased." - https://www.apple.com/shop/help/returns_refund

3 replies

Nov 26, 2019 1:06 PM in response to federicoita86

Unfortunately there is no solution. You can contact Apple in Italy and ask if they will let you return them there but if they say no then they are just obeying the terms I linked earlier. You bought them in the USA so the USA terms apply. If you know somebody who is coming to the USA before the return period expires (see the document I linked because there are special dates right now) then they could return them for you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Purchase Refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.