Purchase Refund
I purchase AirPods pro in the store in New York but I need to make a return. I am Italian and at the apple store of my city they said that I have to talk to you. What should I do? Please can you help me.
I purchase AirPods pro in the store in New York but I need to make a return. I am Italian and at the apple store of my city they said that I have to talk to you. What should I do? Please can you help me.
You are Italian, but are you in Italy now? You will probably have to return them in New York. "Products can be returned only in the country in which they were originally purchased." - https://www.apple.com/shop/help/returns_refund
You are Italian, but are you in Italy now? You will probably have to return them in New York. "Products can be returned only in the country in which they were originally purchased." - https://www.apple.com/shop/help/returns_refund
Unfortunately there is no solution. You can contact Apple in Italy and ask if they will let you return them there but if they say no then they are just obeying the terms I linked earlier. You bought them in the USA so the USA terms apply. If you know somebody who is coming to the USA before the return period expires (see the document I linked because there are special dates right now) then they could return them for you.
yes I’m in Italy now. (Sicily).
is impossible for me to tureen the AirPods in new York. How can I solve the problem. I’m very sad about this unpleasant problem
Purchase Refund