Allergic to AirPod Pro eartips

I’ve disinfected and used alcohol pads before and after use and it didn’t help. Stopped wearing for several weeks and tried again and the issues reoccurred. Sadly I love the AirPod Pros but I just can’t wear them without my ears reacting. I’ve contacted apple support and my case is being reviewed. I’ll keep you posted.

I tried using the smallest tips several weeks ago after not using the AirPods for 3-4 weeks. I immediately had a reaction and did not put them back in my ears. So I’ve not had them in for several weeks and my ears are still crusty. They are not draining or itchy. Only scaly. Seems that the texture of my skin in my ears has changed. Hopefully they will clear up in the next few weeks.

If you haven’t contacted Apple I would advise you to do so as to make them aware of the problem that is affecting so many folks.

I hope you find relief soon.

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your AirPods. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

I’m in contact with a specialist at Apple as well. We have a follow up call this Thursday. I will say that my person at Apple has been very kind and genuinely sincere and is trying to help. I did have to answer some questions and he requested photos which I sent. Not sure what the outcome will be. I would like a refund and that’s all I’m seeking. I’m very pleased thus far with my interaction with Apple.

On a final note I would not put the AirPods back in your ears. I’ve tried several times and the issue reoccurs.

I hope things work out for you. Take care of you🙂

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your AirPods. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

How would you explain the idea that all users of the APPs aren’t having the same reaction that we do? There’s a lot of us here, but no one I’ve ever spoken to who uses the APPs (must be at least 30 or 40 people that I’ve asked) has had the same reaction my ears have.

I agree that the seal is probably a significant factor, but the medical professionals I’ve spoken to are pretty much in agreement that it’s contact dermatitis. Everyone’s different, for sure, so my case may be more clear cut, but if it was a general problem with the APPs I think this issue would be a lot more widespread.

yes i have the same issue. the moment i wear them i get watery ears and also get dry skin and irritation. The dr gave me a cream to use. I want to know what apple are doing about this and if there is an alternative tip. I have never had an issue to latex or silicone so this is strange why this happens with these.

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your AirPods Pro. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

I am having having exactly the same issue. I have never been allergic to products in my life and have use EarPods for years. I treated myself to AirPods Pro a few months ago and it was a few months ago I started getting very itchy ears. I never put two and two together as I don’t wear them much just occasionally.

they have got so bad at the moment because I wore them for three hours the other night. Now I am in pain in both ears with what feels like crusts on the inside, very itchy and very sore all around my ears that I’m now having to take meds for. I am calling the GP tomorrow.

is since googling it and wondering if it’s the AirPods that I came across this feed. I only bought mine recently so gutted I’ve spent money (a lot) for EarPods that I can’t wear again. It’s so odd I’m not allergic to anything

So sorry to learn of your experience. I would recommend taking as many photos as possible - they initially seemed to discount my complaint because I didn’t have many photos of my ears when I was experiencing the infections. I told them the same thing, that I was NOT willing to put the APPs back in my ears and take photos. I also mentioned to each person that this is a real problem & is not limited to me, as there are 70+ pages of discussion about this on the Apple community forum. They also didn’t seem particularly concerned or interested - as though there aren’t enough people affected for Apple to consider it a legit problem..which is really disappointing.

Wanted to get back to the group. After a few weeks of phone calls emails...I spoke again with an advisor today and Apple is issuing a refund for my AirPod pros. My experience with Apple and their advisors has been stellar. It took several weeks to get things resolved but the good news my case was resolved. Advice to anyone who is seeking a refund is to be patient and kind.

Thx!!

I stopped using them for almost 2 weeks my ears are getting better, I did get a prescription for ear drops but to be honest the didn’t help much . My boyfriend returned them so we got our money back. Apple should at least apologize and try to find out why the AirPods are causing this reaction to our ears . On that note happy holidays everyone and I hope you get better

Sounds like Apple needs to start taking this seriously. I have found even more people complaining in Amazon reviews on silicone replacements for the AirPod pros. They are definitely using something that reacts on a larger than “normal” part of the population. May be time for a class action if they won’t acknowledge and fix this issue.

I was surprised that I had the same problem with airpods pro causing ear irritation as you are. I also went to ENT doctor for antibiotics and was relieved for a week and irritation came back after using airpods for an hour! The charging metal tips are also causing irritation/crusting on the side of my face.

I am trying the Jabra 85t, so far so good. I started using it while my ears were still not fully healed from the Power Beats Pro. Yet, no complaints. My ears are on its way to recovery, no more oozing, crusting, itching, etc.