I just realised that I could not view any document in my iCloud on my iPhone 8. The thumbnails are fine, but when I click on them I just get the title, the size and type of document.
What is going on, please.
iPhone 8, iOS 13
OK, I chatted with the Apple support team and I must say they were brilliant. The problem wasn't on my iCloud as I could open the files from my iMac. After deleting, then reinstalling the app from the App Store made no difference, I was advised to force a restart (Volume +, Volume - and side button until the Apple logo appears) and that solved it. I still do not know where the problem came from in the first place but everything works now. I hope this can help someone else, as this place was my first port of call (it has already helped me a few times, just by reading the answers to a problem I faced)
OK, I chatted with the Apple support team and I must say they were brilliant. The problem wasn't on my iCloud as I could open the files from my iMac. After deleting, then reinstalling the app from the App Store made no difference, I was advised to force a restart (Volume +, Volume - and side button until the Apple logo appears) and that solved it. I still do not know where the problem came from in the first place but everything works now. I hope this can help someone else, as this place was my first port of call (it has already helped me a few times, just by reading the answers to a problem I faced)
Hello Sravan
Thank you for your help. Yes, I was trying to read *any* document on Files App, and none would open although thumbnails were OK. I ended up chatting with the support team at Apple and got a super senior advisor who cracked it. I'll reply to my own post to share.
Where are you reading it on Files App?
What type of documents are you trying to read?
Thanks. I would eagerly wait for your post with the reply what you received from the support team at Apple
What is wrong with reading iCloud documents in iOS 13.2.3?
