User profile for user: hoshus94
hoshus94 Author
User level: Level 1
14 points

App store gift card not received.

Hello, I sent an app store gift card to my brother, i got the email that the gift card was emailed but he never received it. My brother checked every single folder on his email address and i checked with him, it's not there. I've read online that i can resend the gift as long as it's not redeemed but i can't seem to find out how im able to do that. Thanks for any help!

iPhone 8 Plus

Posted on Nov 30, 2019 12:03 AM

Reply
Question marked as Top-ranking reply
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Posted on Dec 3, 2019 10:00 AM

Hi hoshus94,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you want to resend an App Store gift. I would recommend you use this article for more information.


"Resend a gift from your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might be asked to sign in with your Apple ID.
  4. Tap Gifts. If you don’t see Gifts, then you haven’t purchased any gifts with this Apple ID recently.
  5. Tap the gift that you want to resend.
  6. Tap Resend Gift. If you don't see Resend Gift, it has already been redeemed.
  7. Before you resend, make sure that the recipient's email is spelled correctly. If you need to edit or change the recipient's email address, tap their email address on the Gift detail screen.

Resend a gift from your computer

  1. Open the Music app or Apple Books. Or if you're on a PC, open iTunes.
  2. From the menu bar at the top of the screen, choose Account > View My Account. (In Apple Books, choose Store > View My Apple ID.) You might be asked to sign in with your Apple ID.
  3. On the Account Information page, scroll to the Purchase History section and click Manage Gifts. 
  4. If you don’t see Manage Gifts, you haven’t purchased any App Store & iTunes Gifts with this Apple ID recently.
  5. Click View next to the gift that you want to resend.
  6. Click Resend Gift. Before you resend, make sure that the recipient's email is spelled correctly. To edit the recipient's email address, change the address in the box under Recipient."


Send a gift from the App Store, iTunes Store, Apple Books, and more


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Dec 3, 2019 10:00 AM in response to hoshus94

Hi hoshus94,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you want to resend an App Store gift. I would recommend you use this article for more information.


"Resend a gift from your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might be asked to sign in with your Apple ID.
  4. Tap Gifts. If you don’t see Gifts, then you haven’t purchased any gifts with this Apple ID recently.
  5. Tap the gift that you want to resend.
  6. Tap Resend Gift. If you don't see Resend Gift, it has already been redeemed.
  7. Before you resend, make sure that the recipient's email is spelled correctly. If you need to edit or change the recipient's email address, tap their email address on the Gift detail screen.

Resend a gift from your computer

  1. Open the Music app or Apple Books. Or if you're on a PC, open iTunes.
  2. From the menu bar at the top of the screen, choose Account > View My Account. (In Apple Books, choose Store > View My Apple ID.) You might be asked to sign in with your Apple ID.
  3. On the Account Information page, scroll to the Purchase History section and click Manage Gifts. 
  4. If you don’t see Manage Gifts, you haven’t purchased any App Store & iTunes Gifts with this Apple ID recently.
  5. Click View next to the gift that you want to resend.
  6. Click Resend Gift. Before you resend, make sure that the recipient's email is spelled correctly. To edit the recipient's email address, change the address in the box under Recipient."


Send a gift from the App Store, iTunes Store, Apple Books, and more


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

Reply
User profile for user: hoshus94
hoshus94 Author
User level: Level 1
14 points

Dec 3, 2019 10:09 AM in response to chris_g1

Thanks for the reply.

I actually found this article shortly after posting my question and i followed the steps on both the Iphone and Computer but neither step worked. Whenever i go to the Purchase History section, I don't have a manage gifts option even though i bought the gift card on the 28th of November, which is 5 days ago! And i bought it with the same account that i'm checking the settings in, so it's not a matter of mixing up accounts. I also made sure the target email is written correctly countless times.

I assume it's some sort of problem with registering the purchase in my account and that's why I cant find it in my purchase history and why it wasn't sent, i'm waiting on an apple support specialist to reply to my chat as i am i writing this reply.

Again, thanks for the effort buddy!

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App store gift card not received.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up