Keyboard battery warning (wired keyboard)

When my wireless Mac mouse died, I bought a Verbatim wireless mouse with the little unit that plugs into a USB port. Everything was fine for quite a while, but now my Mac is telling me that my "keyboard battery is low" and I'm using a wired keyboard - not a wireless keyboard. The battery in the mouse is fresh. Why am I getting keyboard battery warnings when I'm not using a wireless keyboard???


Note: I can't seem to change the email associated with this account.


[Email Edited by Moderator]

iMac 21.5", macOS 10.13

Posted on Nov 30, 2019 8:29 AM

Reply
2 replies

Dec 3, 2019 12:58 PM in response to Jazzman1949

Hello Jazzman1949,


Welcome to Apple Support Communities. It sounds like you're having trouble with a "keyboard battery is low" error message on your Mac. I'd be happy to share information that may help.


First, if you have one, try connecting a wired mouse to your iMac. This will help isolate the issue to the wireless mouse.


If you no longer see the message, you may want to reach out to the manufacturer of the mouse to see if there are any firmware updates available.


If you still see the message, try testing this issue in another user account to further isolate the problem: How to test an issue in another user account on your Mac.


Take care.

Dec 3, 2019 3:21 PM in response to Jazzman1949

By any chance did your iMac come with a different keyboard that may still be in your house or office? The reason I ask is that I once encountered a similar issue where I chose to use a different keyboard than the wireless version that came with the iMac. I put the wireless version safely away in the iMac box, and months later received a keyboard battery is low message which I thought was strange since I was using a wired keyboard. After lots of troubleshooting I finally realized that the message was the result of the battery running low on the wireless keyboard that I had accidentally left ON when I placed it in the box. Turning it off solved my problem.


I suggest opening the Bluetooth system preferences to see whether a wireless keyboard shows up in the list of devices connected to your iMac. If there is a wireless keyboard in the list you can simply remove it, although I also suggest locating the mystery keyboard so that you can either turn it off or charge it.


If you continue to have problems with the message it would be helpful to know what model 21.5-inch iMac you have, the version of macOS it is running (your profile indicates 10.13), and the model of wired keyboard you have currently connected. For the past decade or so the default keyboard that ships with iMac's is wireless, so it's highly likely you have/had a wireless keyboard associated with your iMac at some point which may be causing the low battery message to appear. The current Apple Magic Keyboards can be used wirelessly, or they can be plugged into a USB -> Lightning cable to both charge the internal battery and work in a USB wired mode. This Apple article provides information on how to identify the various keyboard models.


How to identify your Apple wireless mouse, keyboard, or trackpad - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keyboard battery warning (wired keyboard)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.