iphone is stuck on password setup page

iphone XR is stuck seting up the phone on itunes password reset page 'continue on your other iphone' , but the directions to reset password have already been followed.It will not let me press 'done', 'cannot get to your iphone?' pr 'back'.

Any help would be really appreciated !

iPhone XR

Posted on Nov 30, 2019 4:15 PM

Reply
1 reply

Dec 3, 2019 3:26 PM in response to beth_minion

Hi there, beth_minion.


I see that you're having problems setting up your iPhone XR. It's stuck on the password reset page, and I'm glad to help.


Restart your iPhone, iPad, or iPod touch -- Restart your iPhone. Once it's returned to the Home screen, see if you can complete the setup again.


Force restart iPhone -- If you're not able to restart your iPhone, try force restarting it instead.


If this doesn't correct the problem, please describe the issue in greater detail. Please include the full text of any messages you receive. The more information you provide, the better we'll be able to offer additional guidance.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone is stuck on password setup page

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.