Can´t use my iphone 6s Plus

Hi there,


I have and iPhone 6s plus 16G , i recently forgot my password so i tried to restore it. My iphone does start the process , and gets to start the restoring and the update , but then in the middle it turns off and back on, forcing me to restart the whole process. A

nd it goes on and on ... what do i do?

iPhone 6s Plus, iOS 12

Posted on Sep 1, 2021 2:06 PM

Reply
2 replies

Sep 1, 2021 2:18 PM in response to albertomoreira

I assume you mean you forgot the passcode I(which is different from your Apple ID password). If so, and you tried all the steps in:

If you forgot your iPhone passcode - Apple Support

and you still have problems, then I suggest you should go to an Apple Retail Store or Apple Authorized Service Provider for help. You should be able to borrow a computer from them.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can´t use my iphone 6s Plus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.