Macbook pro 16 2019 freezes randomly and restarts

Another sudden freeze and crash in the middle of a zoom meeting. What's frustrating is the random occurrence of crashes. It's not always from sleep, or when connected to external monitors and dock, or in the middle of a video app. There seems to be no rhyme or reason. I'm going to follow-up with AppleCare and push for a replacement. @Noah_C and @February_war, please post if you had subsequent problems with crashes/kernel panics following hardware replacement.

I've not had any kernel panics or crashes, yet. I do see a recurring "freeze" that happens, most often (but not always) in Teams while I'm on a video call, and the whole system just stops being responsive. The video and audio from the meeting continue, the Touch Bar remains active and eventually the system starts being responsive again. It's really annoying and concerning, especially in light of the other issues, but so far it hasn't pushed me to ask, again, for a new logic board.

after the new logic board and everything has been perfect. I hope it stays that way like u say. I guess what I’m trying to do is try to figure out the intelaccelerator blockfenceinterupt error because I don’t think it necessarily indicates a n error since I’m still get the error in logs without experiencing prior freezes.

I've got MBP 16" with the latest Radeon 5600M last Friday and so far so good. It crashed after migration but it was some other reason and I was not able to find a log after I closed the error window. It seems to work just fine so hopefully I get to keep it.

Also, a week earlier I got the same spec I had before (and now, but the latest card) and the short test was successful too so maybe the issue has been resolved.

Just want to chime in and say I am having a similar problem with a brand-new MacBook Pro 16"

MacBook Pro (16-inch, 2019)

2.6 GHz 6-Core Intel Core i7

16 GB 2667 MHz DDR4

Intel UHD Graphics 630 1536 MB

It's mainly when it's asleep. It hasn't happened in front of my face (yet).

Also had a strange issue where it was looking for a keyboard–saying there wasn't any keyboard found. That was curious.

Same Problem here. Facing many problems while working from home on this crap. Randomly freezes and restarts. Really ****** off. Windows was a MUCH BETTER alternative instead of this junk. Posting my config:

MacBook Pro (16-inch, 2019)

Processor: 2.6 GHz 6-Core Intel Core i7

Memory: 16 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

Yes. Could be the problem. Just startet tests now and deleted GDFS on one MacBook Pro (15-inch, 2017). Will see if it keeps doing the freeze. I have to problem on two different MacBook Pros randomly since updating to Catalina back in November 2019.

I have this problem as well. I don't know if somebody mentioned it already is this huge thread, but my current workaround is just closing the lid for a second and reopen it again. Somehow it disables the gpus and reenables them and I can continue where I left off.

Interesting. I’ll try that for sure. I have a repair appointment scheduled soon.

My fear is that they’ll look at it and say that it works perfectly fine since the problem occurs at random and not reproducible at will.

We’ll see

I have the same problem - randomly freezing and noticed more of a display issue....... I have tried it all and this is the only thing that has helped in 2 days. This maybe a work around until apple decides to fix it.

-system preferences

-energy saver - (battery)

1-UNCLICK Automatic graphic switching

2-UNCLICK -ALL - BUT slightly dim display - check mark this

3-Turn dispaly off .............slide to NEVER

-energy saver - power adapter

1-unclick - put hard disk to sleep

2-unclick - enable power nap

3-Turn display off...........slide to NEVER

hope this helps it does for me -

Did update to 10.15.6.

After about 3 min, laptop froze. Google to find this extremely long thread.

MacBook Pro (16-inch, 2019)

2.3 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

Laptop locked up. Was totally unresponsive (screen remained on tho). Had to power down completely and reboot.

I'm seriously hating this computer.

I sent mine in to AppleCare and they replaced the logic board and for some reason the TouchID and battery boards. Most of the crashes seem to have gone away but it's still stupidly hot and loud 99% of the time even under no load and in a cool room and the fan noise is stressing me out and making my neck, back, and teeth hurt.

Sent it in a second time complaining about the heat and noise and they replaced the logic board and TouchID again. Still the same heat and noise.

Bought a new one so I had something to work on while that was away. Same heat and noise - and every single one of these has still crashed at least a few times for things that seem consistent with the issues I was experiencing before in addition to just being absurdly hot and loud

This is honestly the worst Apple experience I've had.

MacBook Pro 16 inch 2019

64GB 2667 MHJz DDR4 Ram

Radeon Pro 5500M 8GB / Inten UHD Graphics 630 1536MB

and

MacBook Pro 16 inch 2019

16GB 2667 MHJz DDR4 Ram

Radeon Pro 5500M 8GB / Inten UHD Graphics 630 1536MB

I'm convinced that this is not random anomalies and that these are just fundamentally defective and broken-by-design machines hard stop.

If issues persist after the update and you have correct graphics card, then you have a logicboard issue with the computer. Could be RAM related, and might not even appear under Apple diagnostics, but if you erase and restored the operating system, ran the updater, and it still had an error with Apple only installed software, then I would focus on it being a hardware issue. This is why you purchase AppleCare. As well designed as the machines are anything from a power surge to a spill to an improperly connected or disconnected cable could create issues. You also need to make sure you are using only the correct wattage power brick for make, model, and age of the computer in question. If all that has been ruled out as a cause, then RAM is the probable cause since no test can 100% verify RAM is good, it can only tell you if it is bad.

The problem is that at least some of these issues are intrinsic to the 16" MBP design and they're not logic-board specific.

I've had three separate logic boards in my current MBP and I bought (and since returned) another one, and while my crashes are much less frequent* with new hardware, most of the overheating and fan noise have been consistently present in every single one of them

* but not eliminated

well - i can duplicate now - if u take the energy saver and manipulate to never sleeping or screen always on where is does not go into a low power, reduced power state it works flawless but this is putting a band-aid on it - If you have anything plugged into the usb-c ports even the power adapter this triggers mine when u have the energy saver set to defaults - if u back up or use any of the usb-c ports like i said even charging this replicates my to freeze or restarts ...... so i have run mine since yesterday with no usb-c ports using anything and no power adapter until needed - charging back from 5% at 37% crashed - hard reboot and 78% crashed got to 100% unplugged and no crashing - just copied the data with apple diagnostic tool and sent to them .....this is not what a new macbook is suppose to be like when i run my business off of it .........just to me sounds like a hardware issue?