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Macbook pro 16 2019 freezes randomly and restarts

I just bought a new macbook pro 16 inch 2019 that came with Catalina, I set it up as a new mac and installed some apps (Chrome) and started using it.

The problem is it always freezes at some points and I have to manually restart it by pressing the power button for a few seconds until it shuts down.


This might be just me, but I think this shouldn't happen on a laptop thats costs 2699€.

I updated it to the last version of Catalina and this didn't fix the problem.

I wanted to go back to Mojave, not an option I guess.


What is going on Apple?

MacBook

Posted on Dec 1, 2019 8:27 AM

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Posted on Feb 29, 2020 12:21 PM

Darn it ... took too long to post: reposting.


Interestingly I too have a Space Grey MacBook Pro that was "custom".

My specs are: i9 2.3ghz, 32gb Ram, 1TB storage, AMD 5500m 4gb


It took 4 days to troubleshoot but I believe I have a reproducible way to test the Intel 630 UHD GPU issues people are having.


  1. Download Geekbench 5 (I used version 5.1.0)
  2. Select "Later" when the dialog pops up about paying for it. You'll be testing in "Tryout Mode"
  3. Look the the left of the program and you'll select the "Compute" Benchmark
  4. Select Compute API: METAL (OpenCL doesn't error out but Metal does.)
  5. Select Computer Device: Intel UHD 630 Graphics
  6. Open the Console Log app BEFORE YOU run the GEEKBENCH 5 test
  7. Select "Errors and Faults" from the Console log app. It should be at the top.
  8. Start the GeekBench test.
  9. Watch all the red dots proliferate the Console Log app. Most of them will be IntelAccel errors. Many times you will likely see the internal GPU restarting as evidenced by the attached screenshot. Look for signalHardwareError in your logs.

Here is my video of the whole thing. https://youtu.be/Rxh3wATgPOA


During my 7 minute video I try to select the "About the Mac" it takes almost 3 minutes for the window to render while the test is running. You can see in the Activity Monitor in the video it showing as unresponsive.


I truly hope this helps folks - and I wish you all luck. I love Apple and their products. This is obviously something they need to admit and get ahead of because this is turning into something that appears to be a real issue.


My laptop is currently at Apple repair awaiting a logicboard (MLB).


Edited because I hit post too quickly.

672 replies

Mar 9, 2021 8:52 AM in response to AudioB3

Yo AudioB3...signed up yesterday, made a post that's very specific to my complaint I sent to Apple in their crash log report yesterday. No activity on this thread for 3 months but a very specific comment from a new user account that signed up around the same time I sent my crash log report to Apple. Nothing suss.


That's all good but, since I took a date stamped screenshot of what I said to Apple, it'll look good in my case along with all the other evidence of Apple gaslighting me for complaining about 3 faulty $7000 machines in a row.


Four machines to get a working one, which meant spending $7000 and four months fighting Apple for something I should have had working straight off the shelf. "Forgot" to transfer my AppleCare to final machine even though it was done for previous three, had to pay twice...$900 on AppleCare when it's supposed to be $450. Owning the laptop for a year, that means I've only used it for 8 months. Overheats at basically anything. Not built to last.


Instead of dealing with the situation, Apple spent the whole time trying to antagonize me, to have given up would have meant spending $7000 for a useless lump of metal. By not giving up, I've ended up with so much evidence Apple are gonna have a cry when they're legally backed in to a corner for what they've done here.

See you in court Apple.

Don't like complaints? Sell stuff that works. Sell something broken? Sort out the people that keep your company going, don't gaslight them after spending so much money. Absolutely disgusting.

I'll keep using your hardware too because I know how much I annoy you now, everyone I see when using this macbook, I tell them about this and show them this thread.

Must have cost your company tens of thousands in sales now putting potential new customers off your lousy products. Don't like it? Sort yourselves out. 😜

Apr 20, 2021 1:30 AM in response to fregsfdvbfeg

April 2021. Simile specs i9 16gbram 1tb hard drive.

Bought my mbp 16 on october 2020.

having the same issue. Randomly shutting down. First fans go crazy like turbo speed. Black screen and auto restart. After restart the stupid screen of send report to Apple.

this sucks for such an expensive machine.

you need to do better Apple. Feeling kinda ripped off

Macbook pro 16 2019 freezes randomly and restarts

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