Macbook pro 16 2019 freezes randomly and restarts

I got my logic board replaced twice and now my MBP is just running stupidly hot

while editing a picture, it frooze,what can I do?

https://feedback.photoshop.com/conversations/bridge/macbook-pro-16-with-amd-radeon-pro-5500m-8gb-gpu-problem-with-photoshop-and-lightroom/5f5f46224b561a3d4275811c

top spec 2019 macbook pro. Same thing happening here. Disgrace. £4,000 odd down the drain.

This is extremely suspecting and it can be in line with all our doubts about a software issue since beginning

I have just done exactly the same !!!!

I've checked. I have nothing related with Google nor Chrome. Your solution doesn't apply to me.

Same thing, also mine gets very hot. This shouldn’t happen to a 2700$ Laptop

I've been a loyal Apple customer for about two decades and between this and the butterfly keyboard catastrophe, I'd love to join you if I can.

any solution from apple? Or just the politically correct usual answers ?

Have you tried the 10.15.4 supplemental update? The one after 10.15.4 still called 10.15.4. It fixes things but not the $3000 - $9000 mbp pro 2019 freezing & restarting 5 months after sale date.

• Fixes an issue where Mac computers running macOS Catalina 10.15.4 could not participate in FaceTime calls with devices running iOS 9.3.6 and earlier or OS X El Capitan 10.11.6 and earlier
• Resolves an issue where you may repeatedly receive a password prompt for an Office 365 account
• Fixes an issue where MacBook Air (Retina, 13-inch, 2020) may hang during Set-up Assistant or when disconnecting and reconnecting a 4K or 5K external display
• Resolves an issue where a USB-C port in your Mac may become unresponsive

😂🤣

iStats menu is pretty useful as well for spotting issues. You can't see it during a freeze, but turning on it's logging will then give you corresponding hardware status reports with your range of macOS crash reports.

I've also found a freeze that doesn't force restart can sometimes be recovered from by closing the lid then opening it again. If I open the macbook and it's frozen, then I reclose and reopen again.

I've been involved in this thread since the beginning. I purchased the top spec macbook pro 2019 16" and it was faulty out the box, restarting every 10-20 minutes and also restarting as soon as I opened any apps.

It took 4 months and multiple logicboard repairs (also faulty) before apple issued a full replacement, which has been ok but restarts maybe once per week.

The restarts seem GPU related...and what do you know, apple have gone and silently refreshed the macbook pro 2019 16" with a AMD 5600M with HBM2 memory.

So I called apple about upgrading my GPU, considering I have AppleCare+ which usually allows you to upgrade to the next model for cheap if you exchange it.

Here's the funny part...the $500 I paid for AppleCare+ has been lost by Apple! They forgot to move it from one of my faulty macbook pro 16" 2019's to my replacement, and now according to them I don't have AppleCare+!!!

So apple have essentually stolen $500 from me and don't seem to care much about rectifying the situation! I've attached a screenshot of my device in the apple support app, you can see it says I only have the limited 1yr warranty with it.

How pathetic! 4 months of run-around from apple with multiple replacements, and now this!

Apple!! Can you sort yourselves out please because this is a massive joke! Either apply my applecare to my replacement machine, or refund me $500!!! I'll be sending a drip-fed email campaign to all 100k emails attached to the apple.com domain in the meantime until someone takes notice.

Apple aren't fixing it. You have a faulty macbook. How are apple going to release a software fix for a faulty macbook?

Check out my settings after multiple replacements, no restarts:

Get a replacement, stop waiting for a 'fix'. There is no 'fix', you've convinced yourself of this and are now heading down a path of having a permanent dud for the life of the machine.

Yep calling up Apple today to have this macbook returned. I will try one more, if that is the same, I'm getting a full refund.

My macbook 16" 2019 is now also screen glitching whenever it changes from the intel gpu to amd gpu. It looks like everything on the screen "jumps" to the right about a centimetre, then it goes back to normal. This is usually followed by the freezing I mentioned above.

Thinking about all the freezing related issues I've been having, it seems related to the amd gpu and reminds me why I avoid amd hardware like the plaugue in custom windows builds. Apple execs and nvidia execs really should sort themselves out, as amd does not belong in a $7000 machine. Execs are fighting over a desoldering issue that happened to 2008 macbooks, when there's been heaps of amd desoldering issues in macs since, even moreso. Looking above maybe it could be determined it's actually Apple's manufacturing process and the argument and suffering of their users is uncalled for. Intel & Nvidia is a great combo, AMD & AMD yep, Intel & AMD not so much.

AMD!!!! 🤣