Level 1

114 points

Macbook pro 16 2019 freezes randomly and restarts

I just bought a new macbook pro 16 inch 2019 that came with Catalina, I set it up as a new mac and installed some apps (Chrome) and started using it.

The problem is it always freezes at some points and I have to manually restart it by pressing the power button for a few seconds until it shuts down.

This might be just me, but I think this shouldn't happen on a laptop thats costs 2699€.

I updated it to the last version of Catalina and this didn't fix the problem.

I wanted to go back to Mojave, not an option I guess.

What is going on Apple?

MacBook

Posted on Dec 1, 2019 8:27 AM

Top-ranking reply

corycable

Level 1

4 points

Posted on Feb 13, 2020 3:56 PM

I finally called Apple Support about this problem, having suffered the freezing and other GPU problems since the first day. After putting me on hold and checking with her supervisor, she did confirm this is a known problem with the MacBook Pro 16 Inch models. She did remote into my MacBook to verify the model and hardware configuration (specifically looking at the AMD Radeon Pro 5500M 8 GB GPU). She created an appointment at my local Apple Store and I will be given a new computer (not refurb). I did ask if Apple has identified the specific problem, and she told they have and all new models have the issue resolved.

It seems this was/is a hardware problem (not software) and replacing the computer is the only solution.

I will be replacing my Space Gray MacBook Pro 16 Inch tomorrow at the Apple Store. I hope this will resolve the problem.

I suggest others contact Apple Support and get their computer replaced.

Good Luck…

My model config is…

Space Gray

MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

1TB Macintosh HD

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

View in context

Similar questions

672 replies

Dec 30, 2019 11:08 AM in response to DanAtSplunk

And crashed again... getting bored of this now! Seriously thinking about returning my second one! I'm amazed there isn't press about this issue, seems really widespread.

Dec 30, 2019 11:37 AM in response to amaury-t

Yes, total lock up. Screen freezes, touchbar lights up. Have to hold down power. Happening many times a day.

This is already my second machine.

Dec 31, 2019 4:48 AM in response to fregsfdvbfeg

Same story, with me its def. not related to Chrome, I am using Safari. Screen and mouse frozen, Touch Bar still operating.

kinkarso

Level 1

8 points

Dec 31, 2019 12:47 PM in response to fregsfdvbfeg

Have the same issue. Screen + mouse freezes, but touchpad, keyboard, etc all working in the background (can take screenshots, touchbar word suggestions reflect what's being typed, etc).

Feb 6, 2020 9:42 AM in response to Nat_c

Yep... pull up the Console app and select Log Reports from the left side. The name starts with panic_* and ends in ipc.

Feb 8, 2020 5:51 AM in response to clement200

Space grey, 5500M, 2.4ghz 8-core i9 x 3

Feb 20, 2020 7:41 AM in response to m0unt41nman

Should I be quarantining & sanitising my replacement then? 🤣

Feb 29, 2020 4:31 PM in response to m0unt41nman

Oh is there a MacRumors thread as well? I looked for all kinds of information and couldn't find any. I have a backup 2017 MBP I can use but 3 weeks is a long time.

Do you have your new machine now?

Mar 2, 2020 11:49 PM in response to Community User

And right after I post.

Display flickering again on 4th replacement:

http://pd.omg.lol/fA9PRV

JAN-CZ

Level 1

9 points

Mar 5, 2020 11:04 PM in response to fregsfdvbfeg

same as me,

it freezes permanently!!!! almost every hour !!!

catalina reach win Vista success

Mar 10, 2020 4:24 AM in response to m0unt41nman

Are the iGPU errors really fixed in 10.15.4?

Spinny02

Level 1

4 points

Mar 24, 2020 11:38 AM in response to fregsfdvbfeg

Also have top spec with 64gb ram says panic CPU. believe this is bad RAM. Sending computer in for service.

Mar 26, 2020 12:12 PM in response to ksk6794

For me Upgrading to macOS 10.15.4 improved the situation drastically, I still have one or two kernel panic per day and every time I close the lid but it’s much better than before.

Apr 10, 2020 7:24 AM in response to bartosz91

Yeah thought so. So the supplemental update basically addresses anything but this, including Microsoft software. Cool.

Apr 12, 2020 3:44 PM in response to Nat_c

Download coconut battery and look for the 'manufacture date' of your macbook. Mine is from March 2020. My previous ones with a November 2019 build date were all stuffed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook pro 16 2019 freezes randomly and restarts