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How do I activate my iPhone

From out of nowhere, a message saying that I can't receive calls or use my data appear to me, and then I tried to reset my cellphone but I can't because it says I need an update to do that, and I had my iPhone up to date, then I tried to reset it from my MacBook Air, but now I can't activate my cellular because I need and update to do that, please help, I bought it at an apple store in USA, but now I'm in Perú

iPhone 11, iOS 13

Posted on Dec 1, 2019 8:55 AM

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Question marked as Best reply

Posted on Dec 1, 2019 9:52 AM

There are two major Updates in an iPhone / iPad:

  1. iOS Update (Recommended): Released by Apple Inc basically for improvements, security and bug fixes. My 10 years of experience says, it has no affect on Data, Calls & SMSs if not updated
  2. Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support


How to update iOS

Go to Settings > General > Software Update > Automatic Updates, then turn off AutomaticUpdates. At any time, you can check for and install software updates. Go to Settings > General > Software Update. The screen shows the currently installed version of iOS and whether an update is available.

Update iOS software on iPhone - Apple Support

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1 reply
Question marked as Best reply

Dec 1, 2019 9:52 AM in response to mrjsrz

There are two major Updates in an iPhone / iPad:

  1. iOS Update (Recommended): Released by Apple Inc basically for improvements, security and bug fixes. My 10 years of experience says, it has no affect on Data, Calls & SMSs if not updated
  2. Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support


How to update iOS

Go to Settings > General > Software Update > Automatic Updates, then turn off AutomaticUpdates. At any time, you can check for and install software updates. Go to Settings > General > Software Update. The screen shows the currently installed version of iOS and whether an update is available.

Update iOS software on iPhone - Apple Support

How do I activate my iPhone

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