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I have got very weird email from Apple Support

i have got very weird email from apple support on my yahoo mail and dont think it was from you . my apple id is registered in icloud.com . I want to let you know about this , and want to know does this email was send by apple?


[Edited by Moderator]



Posted on Dec 1, 2019 12:58 PM

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Question marked as Top-ranking reply

Posted on Dec 1, 2019 1:26 PM

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

2 replies
Question marked as Top-ranking reply

Dec 1, 2019 1:26 PM in response to Nankako

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

Dec 1, 2019 1:51 PM in response to Nankako

Nankako Said:

"i have got very weird email from apple support on my yahoo mail and dont think it was from you . my apple id is registered in icloud.com . I want to let you know about this , and want to know does this email was send by apple?"

-------


Indeed, this seems like a scam. Having gotten this, perform the following:


  • Apple ID Credentials:

Your Apple ID Security is of high-concern here. So, highly-consider:

-- Modifying: your login credentials (Using Both a New eMail Address and a New Password)

-- Associating: a different method of payment to your account

-- Enabling: Two-Factor Authentication for Apple ID

-----


  • Safari:

Clear your Temporary Internet Files (Cookies & Cache):

-- Cookies perform remembrance of certain site-entered data

-- Cache keeps a snapshot of the last time you visited a site.

So, clear them, using this Link: Clearing History and Cache - Apple Communities


I have got very weird email from Apple Support

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