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Fraudulent use of my Apple ID

I was wondering what steps can I take in regards to fraudulent use of my Apple ID? I keep receiving emails about someone using my Apple ID to make purchases and I don’t know who it is.

Posted on Dec 1, 2019 1:39 PM

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Question marked as Top-ranking reply

Posted on Dec 1, 2019 1:41 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, the following has instructions and includes information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

5 replies
Question marked as Top-ranking reply

Dec 1, 2019 1:41 PM in response to Kdawg19

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, the following has instructions and includes information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

Dec 1, 2019 1:43 PM in response to Kdawg19

Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


 Purchase History Review


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Fraudulent use of my Apple ID

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