Email fraud using Apple as the sender

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Level 1

4 points

Email fraud using Apple as the sender

I have received an email from Apple and it seems to be a fraud. It says I purchased a game for 9.99 from a device I have

mecer used before. There is a small place to click if I did not make the purchase when I click on it it brings up something I think is trying to steal my info

it reads: From Apple ID

TO: ***

Bcc: ***

if I use the reply it goes to:

On Dec 1,2019, at 1:55pm, Apple ID <***>

on the bottom of the message is:

Is this fraud?

[Email Edited by Moderator]

iPhone 8, iOS 13

Posted on Dec 2, 2019 7:07 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,323 points

Dec 2, 2019 8:16 AM in response to Oliveismydog

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

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Answer 2

Dec 2, 2019 7:09 AM in response to Oliveismydog

Yes it is fraud, it's fairly common. Don't click on any links in the email. Forward the email to reportphishing@apple.com and then delete it.

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Email fraud using Apple as the sender

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