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Unable to import photos from iphone to computer

I could not import photos from my iphone to computer. when I click "Import" it says: We're having trouble connecting. I clicked "More info" and followed the instruction but it did not work. What should I do?

Posted on Dec 2, 2019 8:52 PM

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Question marked as Best reply

Posted on Dec 5, 2019 2:26 PM

Hi binh293,


Thanks for coming to Apple Support Communities for help importing your iPhone photos to a computer.


Here are instructions for both Mac and PC: Transfer photos and videos from your iPhone, iPad, or iPod touch. Make sure all devices are updated. You may even want to try a different cable or USB port.


You can use iCloud Photos to transfer the pictures as well on a PC: Set up and use iCloud Photos on your Windows PC.


Have a fantastic day!


1 reply
Question marked as Best reply

Dec 5, 2019 2:26 PM in response to binh293

Hi binh293,


Thanks for coming to Apple Support Communities for help importing your iPhone photos to a computer.


Here are instructions for both Mac and PC: Transfer photos and videos from your iPhone, iPad, or iPod touch. Make sure all devices are updated. You may even want to try a different cable or USB port.


You can use iCloud Photos to transfer the pictures as well on a PC: Set up and use iCloud Photos on your Windows PC.


Have a fantastic day!


Unable to import photos from iphone to computer

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