Iphone 8 Stuck

During configuration of new-to-me Iphone8, I forgot my passcode. I went through the recommended process of putting the phone into recovery mode, connecting to Itunes and downloading an update to the ios.


Now the phone is stuck in a screen "attempting data discovery." I then get the message that "data recovery failed" and the phone locks. How do I get out of this screen/loop and get my new phone running? TIA

Posted on Dec 3, 2019 4:22 AM

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2 replies

Dec 5, 2019 7:24 PM in response to kimball128

Hey kimball128,


Thank you for using Apple Support Communities!


I understand from your post that you're trying to restore your iPhone 8 in recovery mode due to a forgotten passcode on your iPhone. I'd be happy to help out.


In this situation, I'd recommend using the steps here:


Get help with iOS update and restore errors - Apple Support


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


Cheers!



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Iphone 8 Stuck

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