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Good day All,
I downloaded the Apple tv on my Roku 3 player and when I try to log in using my Apple ID, the sign-in screen appears with the spinning/loading wheel but it doesn’t move from that screen.
I tried restarting the Roku player as well as uninstalling and reinstalling the Apple TV app but both were unsuccessful.
Can anyone help troubleshoot this issue plz?
thanks
This also happened to me. I was using the Apple TV app on my Roku 3, which is a supported device, and even bought movies and subscribed to the BFI Player channel on it. A week or two ago it stopped working. the Apple TV logo appears and then it crashes out to the Roku home screen.
I've rebooted and even hard reset my Roku 3, but it still isn't working. If this is an app update problem, is there any chance of a rollback until this issue id fixed?
No I haven't got it to work, which is a shame.
I don't really want to buy a new Roku device to get this working (if this is only a Roku 3 problem), but I may have to. A crashing app, so soon after its release, doesn't instill confidence. It makes me think that the Roku 3 is getting towards the end of its tech support cycle and, even if they fix it this time, it might happen again on an app update.
I love the Roku 3. It's the most fully featured Roku commercially released in the UK. It's a pity to feel compelled to 'upgrade' to something with less features.
SOLVED - If you have your Roku hooked up to the AV ports, you have to switch it to the HDMI port.
My TV wasn't on a stand so the HDMI port was blocked. Just got a stand today, switched my Roku to the HDMI port and the channel loaded perfectly.
Mine was connected through HDMI. The 'handshake' process between the Roku app and Apple TV servers appeared to have broken, as if Apple TV+ no longer recognised the Roku 3 as a supported device. I bought a streaming stick in the sales to get around this problem (and it did) so I've yet to test if it has been fixed on the Roku 3.
Have you verified if the Roku device is updated to the latest firmware?
Not up-to-date versions did cause some issues for other users.
I'm having the same issue, except I downloaded the app on my iphone where it works just fine, I can't sign in on our RoKu. How would we verify if we have the latest firmware in our Roku device?
Yep the Roku has the most recent system update.
This is exactly what happened to me. Did you ever get it to work?
I agree. I just bought my Roku Express + like 3 months ago! It's never worked on my TCL Roku TV.
Roku 3 - Apple TV sign in failure
