Mac Mail Mailboxes Disappeared

Greetings.

Using MacMail, v11.5, with High Sierra OS.

I have two Accounts, one personal, one business. Both accounts have many mailboxes that I've created. Each account, until today, has shown up on the left sidebar with all their individual mailboxes.

Today, however, only my personal mailboxes show up. The business ones are completely gone. Both accounts can still send and receive emails. Everything is functioning except for the disappeared mailboxes.

I have tried Time Machine but find no way to restore said mailboxes.

??? Thanks for your help.

iMac Line (2012 and Later)

Posted on Dec 3, 2019 12:33 PM

Reply
7 replies

Dec 4, 2019 10:28 AM in response to r.dufort

Greetings.

OK, here's something else:

If I highlight an email and then go up to Message and then Move To, a list of my personal mailboxes shows up (but not the missing business ones). When I scroll to the bottom of that list there is a line that says On My Mac. That then opens a short list that includes Import which then opens to a partial list of my business mailboxes!

Yes, I did originally import some of those mailboxes over from an older iMac to this one, but the list includes newly created mailboxes as well.

???

Dec 4, 2019 10:08 AM in response to BDAqua

Greetings.

No, no change.

I know the mailboxes exist, as I am able to find one by typing the mailbox name into the Mail search box and then the contents of that mailbox will show on the list of messages. However, since there are over 100 mailboxes for this account, it's not really practical for me to operate in that fashion. Plus not being able to move new emails into the appropriate mailbox.

So they are there, only they are not.... How to get them to show up?

Dec 4, 2019 2:39 PM in response to r.dufort

Greetings.


OK, resolved, whew.


In the Index column of Mail (the column to the far left, don't know what else to call it) there is a On My Mac heading (underneath Inbox, Sent, Junk and Trash) and if you highlight it, up pops Hide or in this case Show. Clicking Show resulted in revealing all the missing mailboxes.


So simple, and yet so easy to miss.


Nothing anywhere, and I searched and searched, says anything about this possibility. Hope this helps somebody, sure had me worried for 24 hours....


Thx for your help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Mail Mailboxes Disappeared

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.