iTunes keeps asking for password despite me entering it in correctly...so frustrating!!!

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Level 1

16 points

iTunes keeps asking for password despite me entering it in correctly...so frustrating!!!

itunes store keeps asking for my password, even when i get it right. The box just doesn’t go away and i can’t force stop. I haven’t been able to shut down my computer for 3 months or go on itunes because of this. (or do updates!!) I’m getting desperate please help cause i need itunes to play some of my music! So sick of this

MacBook Air 13", macOS 10.14

Posted on Dec 3, 2019 6:11 PM

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Answer 1

BreeZee_17

Community Specialist

Dec 6, 2019 6:08 PM in response to J_C_Irish

Hello J_C_Irish

I see you're having an issue with repeated prompts for your Apple ID password in the iTunes app. Start with the tips in this article:

If you can't connect to the App Store, iTunes Store, or Apple Books - Apple Support

If you go through all of that including the advanced steps and the issue persist, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.

Cheers.

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iTunes keeps asking for password despite me entering it in correctly...so frustrating!!!

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