Paper Sizes (other than US Letter) not available

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Paper Sizes (other than US Letter) not available

I recently downloaded Grammarly on my MacBook Air, operating on MacOS Catalina Version 10.15. After using it for a few hours, I realized that my default paper size when printing became US Letter. I typically use A4. So when trying to print, the printer detects that it is a different paper size, and asks if I want to proceed. I try, but the margins are all off because the laptop wants to print in US Letter but the printer can only print in A4.

There are also now no other options for paper sizes under Layout > Paper Size in Word for Mac. I have since uninstalled Grammarly and Word for Mac, and reinstalled it. No change.

I noticed that there is also no more options for me to print on Preview either.

There are paper size options in Excel, but the printer still detects the paper size as US Letter. I suspect that it is no longer an app issue but something that has been "embedded" into my system, to some extent, when I downloaded Grammarly (?). I've also reinstalled my printer, to no avail.

I have set the default paper size on Word for Mac and in system preferences. It says A4, but when I want to actually print any document, it goes to US Letter.

I've gone to this website https://themacadmin.com/2012/01/16/setting-a-default-paper-size/ which apparently allows you to maneuver the default paper size through Terminal, but I can't seem to get it to work. Any help would be appreciated - I'm going out of my mind and it's affecting my work.

MacBook Air 13", macOS 10.15

Posted on Dec 4, 2019 12:46 AM

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Answer 1

Teddy_B

Community Specialist

Dec 7, 2019 7:49 AM in response to tingaling17

Hello tingaling17,

Thanks for reaching out to the Apple Support Communities! I see that you're having an issue with the paper size setting on your MacBook Air since installing a third-party extension. You've done a great job documenting what's occurring and the troubleshooting steps you've provided.

There are a few more I can recommend:

1 - Quit all the apps which are open on your Mac. If an app will not quit, follow these steps to force it to quit: How to force an app to quit on your Mac.

2 - Restart your MacBook Air: Go to the Apple menu in the top left corner of your screen > Restart.

3 - If the issue persists, restart in safe mode and test again: Use safe mode to isolate issues with your Mac.

If the issue does not occur in safe mode this tells us that there may be a login item which is causing the issue. Follow the steps from this article for how to remove all the login items: Open items automatically when you log in on Mac. Once removed, restart and see what happens when it starts up normally.

4 - If still occurring in safe mode, or after removing all login items and restarting, you’ll need to create a new user and test it out again. This article will show you how: How to test an issue in another user account on your Mac.

If you still are experiencing the same issue with the paper size options, or if you’re seeing any error messages, let us know.

Cheers!

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