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tasha1974 Author

Level 1

4 points

If my child purchased something without my knowledge or permission,can I get that charge reinstated??

If my child purchased something without my knowledge or permission,can I get that charge reinstated?

iPhone 6s, iOS 13

Posted on Dec 4, 2019 10:02 AM

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Top-ranking reply

Level 10

131,326 points

Posted on Dec 4, 2019 10:11 AM

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support

However Apple have been known to be sympathetic in cases of actual error, or kids purchasing things, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support and click the link for billing questions.

Alternatively go to the page suggested in the Help page linked to above: Sign In - Apple

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Top-ranking reply

Level 10

131,326 points

Dec 4, 2019 10:11 AM in response to tasha1974

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support

However Apple have been known to be sympathetic in cases of actual error, or kids purchasing things, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support and click the link for billing questions.

Alternatively go to the page suggested in the Help page linked to above: Sign In - Apple

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If my child purchased something without my knowledge or permission,can I get that charge reinstated??

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