I have iPhone 11 Pro Max and Macbook Pro 13, both of them on the lates versions of software (iOS 13.2.2 & Catalina 10.15.1). When i connect my phone to the laptop sync never finishes. When you check iPhone in finder window the sync keeps running forever without syncing anything between phone and macbook. It doesn't backup the phone to the laptop either.
MacBook Pro 13", macOS 10.15
Same experience, i am not able to sync music, photos or backup anything to my iPhone 11 Pro. Sync still works fine with my iPhone7, just tested. Looks like this is specific to iPhone11 Pro and Macbook combination. Is apple listening?
prakool wrote:
Is apple listening?
Not in this user-to-user forum. You can contact Apple using the Contact Support link at the top of this page. Have you upgraded to the latest version of Catalina? And to the latest version of iOS (13.2.3)?
Apple won't see your exhortation in this user-to-user forum. You are calling it a "bug" but it is actually a problem with your computer or your phone. If it was a bug there would be literally thousands of posts about it. If you can't work it out over the phone make a genius bar appointment and take your computer and your phone to the genius bar-->Genius Bar Reservation and Apple Support Options - Apple
I have done what you're telling everyone to do. I was on the phone with Apple Support for more than 5 hours and sat at the Genius bar for more that 2 hours for them to basically tell me I have 2 options: 1. Live without being able to sync due to it looks like the problem is with your backup or 2. Start from new on your phone, which means all Game Center Data and other data gathered over the years will be gone forever. I find this, unacceptable. Apple knows this is an issue since I have seen many threads on syncing problems with the iPhone 11 Pro's and MacOS Catalina. Since they got rid of iTunes we have problems with syncing. I did notice that it works only if you do either, all your music/videos/photos or nothing at all. This is too, UNACCEPTABLE. Apple is a multi-billion dollar company that needs to do better testing of their products and/or services. I work in the IT field and before you push any new product/service you test throughly.
Yes me too. Always worked perfectly on iPhone 7. Recently upgraded to 11 Pro and since then have not been able to sync once. Always "starts" a sync but nothing ever moves from there. Circle keeps spinning, photos and music from my MacOS library do not get to my phone. can't even change a setting ie to "show this phone when on wifi" or disable "automatically sync when connected" as when you check/uncheck a box, the apply button greys out. has to be a bug Apple?
Yes i have the latest version of Catalina 10.15.1 and iOS 13.2.3. Contacted apple by phone and spent more than an hour on the phone and still no solution, thats the reason i put it out here to see if other users are facing the same issue. Apple blamed it on my phone, i did a complete reset of phone and still no luck.
I’ll just point out I am not on a MacBook, I am using a Mac mini for macOS but same OS versions ie Catalina 10.15.1 and iOS 13.2.3. I’d suggest it’s more likely any iPhone 11 Pro with Catalina. I wish I had access to another Mac on Mojave or earlier to see if the 11 Pro synced with that. My guess is it would
Got on a call again with Apple support, we reinstalled MacOS Catalina again and i had already hard reset my iPhone11 Pro. They had asked me to do this and after this i still have the same problem, can't sync anything from Mac to Phone or the other way around. @Apple please help, open a bug for this issue and resolve it. Very disappointed with the new iPhone11 Pro as i have had iPhone for last 5 years.
Iphone sync never ends on Macbook
