Media Buttons

Hi


After Apple split the iTunes and make Music standalone application, So there's a problem with Media Buttons (F7, F8, F9) on the Magic keyboard with Numpad.

They do not perform their functions in the new application. At the same time, they work properly in Safari, for example.

Rebooting and breaking the pair didn't help.



MacBook Pro 13", macOS 10.15

Posted on Dec 5, 2019 11:52 PM

Reply
1 reply

Dec 9, 2019 11:20 AM in response to DmiNau

Hi there, DmiNau!


Thank you for posting in the Apple Support Communities. I understand that since updating to macOS Catalina, the Fn keys that control media playback aren't working as expected with the Music app. I'm happy to help!


I see you've done a few troubleshooting steps already on your own, which is great. Since restarting and resetting the function keys hasn't helped get Music responding to them, I'd recommend trying the following steps, in order, testing between each:


  1. Reset the System Management Controller, or SMC: How to reset the System Management Controller (SMC) on your Mac - Apple Support, and the NVRAM: Reset NVRAM or PRAM on your Mac - Apple Support.
  2. See if the issue occurs in Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support.
  3. See if the issue continues in a new, test user account: How to test an issue in another user account on your Mac - Apple Support.



Best.

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Media Buttons

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