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Proximity sensor

Hello!

I have iPhone 8 updated to the latest iOS ver with glass screen protector (full with black up and down), have some problems with proximity sensor. During calls when I move phone near ear screen turns off - this is ok, but when I am moving phone away from my ear screen doesn't turn on - not always, sometimes it works. This is annoying. Does anyone have idea what to do? Phone is new, I've had it for 4 days.

Thanks in advance for any help

iPhone 8, iOS 13

Posted on Dec 6, 2019 2:41 PM

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Question marked as Top-ranking reply

Posted on Dec 6, 2019 2:44 PM

Does the screen protector cover the area at the top portion of the phone where the proximity sensor is located? You may need to try the phone with the screen protector removed. It may be blocking it to the point that it is not working correctly.

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Proximity sensor

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