I hate the butterfly keyboard, can I get a refund at this point?

Sundos24 wrote:

Is it possible to have Apple give me a refund or replace my unit to a new model

Apple Trade In - Apple

We do not work for Apple--we are end users like you. That is a question that you need to ask of Apple.

Published policy is that you have 14 days from purchase when you can make an no-questions-asked exchange or return. If there is a way outside of that policy that Apple can work with you, we cannot know. All we can offer is persnal experience and what Apple have published.

Hi Sundos24,

I'm sorry to hear you are having issues with the butterfly keyboard. I agree, it's not a good keyboard.

At this point I would take it back to the store and tell them that the issue with the butterfly keyboard is not solved even after a replacement.

You can then talk to a manager about seeing if you can get device replaced but be nice to them. Tell them everything and see what they can do. I've heard that it's been done before but every case is different.

In a perfect world, if this was your third time or forth time with the same issue after replacements it might be more convincing but as I said every case is different and we don't work for Apple so I have no way of knowing what they will or won't do.

I hope this helps.