MacBook Pro keeps shutting down

Much like what is described here:


https://support.apple.com/en-us/HT210615


and here:


https://forums.macrumors.com/threads/macbook-pro-2019-entry-level-battery-issues.2192339/


My 2017 13" MBP shuts down without warning, without hibernating, with battery charge at 30±5%. System log indicates the cause of shutdown is absence of power.


Reseting SMC did not fix for me. For the 2019 MBP, advice includes upgrading the OS but there is no patch for 10.14. 10.15 is not an option--nor would I want it to be.


Who else is experiencing this on an older model machine?

MacBook Pro 13", macOS 10.14

Posted on Dec 7, 2019 1:14 PM

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Question marked as Top-ranking reply

Posted on Dec 7, 2019 6:38 PM

See if your laptop qualifies for any of the free Apple repair programs listed here (especially the SSD & battery programs):

https://support.apple.com/exchange_repair


Run the Apple Diagnostics.


You can always check the condition of the battery by Option clicking the battery icon on the menubar. Any condition other than "Normal" or "Good" means the battery should be replaced.


Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

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Question marked as Top-ranking reply

Dec 7, 2019 6:38 PM in response to 46586

See if your laptop qualifies for any of the free Apple repair programs listed here (especially the SSD & battery programs):

https://support.apple.com/exchange_repair


Run the Apple Diagnostics.


You can always check the condition of the battery by Option clicking the battery icon on the menubar. Any condition other than "Normal" or "Good" means the battery should be replaced.


Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

Dec 7, 2019 10:03 PM in response to 46586

While the Apple Diagnostic assessment of your battery sounds like an ordinary loss of capacity, it is a bit odd that the Battery condition within macOS doesn't reflect it. I've found the macOS Battery condition typically matches what the Apple diagnostic reports except when the battery may have an internal fault. Maybe Catalina changes this behavior. The diagnostic information regarding the battery doesn't sound like you would have any sudden shutdowns, but it cannot be completely ruled out.


If you have any external devices connected to the laptop, then disconnect them to see if you still have the problem.


Have you run Disk Utility First Aid on your drive?


You may want to make sure you have good verified working backups, then perform a clean install of macOS to test whether the issue still exists without any third party apps or customized settings. Do not migrate anything or restore from a backup until you have confirmed whether the clean install fixes the problem. If a clean install fixes the problem, then most likely you are dealing with a software, settings, or corrupt preference file issue. Use these instructions as a guide to perform a clean reinstall of macOS.

https://support.apple.com/kb/HT208496

I would suggest erasing the physical drive instead of the volume as indicated so a whole new partition table is created/refreshed. To see the physical drive in Disk Utility you may need to click on "View" and select "Show all devices" before the physical drive will appear in the left pane of Disk Utility.



Since you did not include the complete EtreCheck report, I would suggest you take the laptop to an Apple Store or an Apple Authorized Service Provider to be examined. Many times knowledgeable contributors will see things in the report which can cause problems even if the report doesn't specifically call them out as harmful.

Dec 7, 2019 8:52 PM in response to HWTech

SSD and battery recalls do not apply to my machine. The EtreCheck report doesn't say much useful. Minimally relevant information:


Hardware Information:

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro14,2

Battery: Health = Normal - Cycle count = 127


System Software:

macOS Mojave 10.14.6 (18G95)


If I do <Option, click menu battery>, we get, Condition: Normal


Diagnostics says: PPT002 (The battery will need to be replaced soon. It is functioning normally, but holds less charge than it did when it was new.)


Also not specific to question: Who else is experiencing this on an older model machine?

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MacBook Pro keeps shutting down

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