Can’t restore my iPad

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Level 1

8 points

Can’t restore my iPad

My device says disabled connect to iTunes but when I connect to windows it says...... iTunes could not connect to the iPad because it is locked with a passcode. What do I do from here?

iPad Air, iOS 11

Posted on Dec 7, 2019 1:35 PM

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Answer 1

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QuickPost

Level 10

103,365 points

Dec 7, 2019 2:48 PM in response to Jayroc19

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Jayroc19 Author

Level 1

8 points

Dec 7, 2019 4:47 PM in response to QuickPost

Well I tried again and hooked up to iTunes through Microsoft and I pressed restore and update, because it doesn’t give me an option to just restore. I press it to start the restore and update then nothing happens and a screen pops up and says I need to enter a password because iTunes could not connect. Where do I put in the password? I can’t do it on the iPad. I then exit out of that screen and it says it doesn’t recognize my device.

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Answer 3

QuickPost

Level 10

103,365 points

Dec 7, 2019 5:54 PM in response to Jayroc19

You will then need to follow the the second support document.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Can’t restore my iPad

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