When I received my iPad, out of the box the battery was completely dead. Should I return it?

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Level 1

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When I received my iPad, out of the box the battery was completely dead. Should I return it?

I received my new iPad yesterday, shipped from a retail store to my door. When I received it, out of the box the battery was completely dead, I contacted support and was told that is not normal it should have been at least 25%. It charged to 100% but took 5 hours. It appears to be working OK, but the battery being dead out of the box worries me. Should I return it or was the dead battery just a freak thing?

[Re-Titled by Moderator]

iPad, iOS 13

Posted on Dec 8, 2019 7:38 AM

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Answer 1

ckuan

Level 10

121,084 points

Dec 8, 2019 7:40 AM in response to biglannie

You have at least 14 days to change it.

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Answer 2

Dec 8, 2019 8:33 AM in response to biglannie

If the device works fine now, i would ignore it.

Also check your battery health under Settings --> Battery. Should be at 100% for a brand new device.

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When I received my iPad, out of the box the battery was completely dead. Should I return it?

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