New iPad not holding charge

Hello! I recently put in a repair claim on my iPad. Received the replacement about a week ago, and it will not hold a charge. At 100% battery life, it will only last a few hours before it’s dead again. Is it possible I was sent a faulty device? Will they replace it again? Any recommendations on how to move forward would be helpful. Thank you!

Posted on Jan 24, 2021 5:43 PM

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1 reply

MichelPM

Level 10

81,525 points

Jan 24, 2021 5:48 PM in response to mae1228

Contact Apple Support again at the support link at the top right-hand corner of every Webpage of these support communities.

Good Luck to You!

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New iPad not holding charge

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