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User profile for user: bethroseelder
bethroseelder Author
User level: Level 1
8 points

Touch Id not working to login to my macbook air

I have a brand new Macbook air that I got about a week ago. The touch id works great once I've unlocked my mac for passwords etc. , but everytime I try to unlock my Mac it never works. I already checked my touch id settings and it is enable to unlock my laptop. What should I do?

MacBook Air 13", macOS 10.14

Posted on Dec 8, 2019 2:07 PM

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User profile for user: mulberry58
mulberry58
User level: Level 6
10,230 points

Posted on Dec 9, 2019 1:40 AM

From support.apple.com :

In some situations, you need to enter your password instead of using Touch ID:

  • If you've just restarted your Mac
  • If you've logged out of your user account
  • If your fingerprint isn't recognized five times in a row
  • If you haven't unlocked your Mac in more than 48 hours 
  • If you've just enrolled or deleted fingerprints

If you still need help unlocking your Mac with Touch ID, follow these tips. Try again after each one:

  • Make sure that your fingers are clean and dry.
  • Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, or cooking.
  • Your finger should cover Touch ID completely. While Touch ID is scanning, don't press down or move your finger.
  • Try setting up a different fingerprint.


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User profile for user: mulberry58
mulberry58
User level: Level 6
10,230 points

Dec 9, 2019 1:40 AM in response to bethroseelder

From support.apple.com :

In some situations, you need to enter your password instead of using Touch ID:

  • If you've just restarted your Mac
  • If you've logged out of your user account
  • If your fingerprint isn't recognized five times in a row
  • If you haven't unlocked your Mac in more than 48 hours 
  • If you've just enrolled or deleted fingerprints

If you still need help unlocking your Mac with Touch ID, follow these tips. Try again after each one:

  • Make sure that your fingers are clean and dry.
  • Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, or cooking.
  • Your finger should cover Touch ID completely. While Touch ID is scanning, don't press down or move your finger.
  • Try setting up a different fingerprint.


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Touch Id not working to login to my macbook air

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