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screen keeps going blank

For no reason the iPad screen just goes blank (Black) 3or4 times a week. I then have to restart it and it comes on no problem. iPad Air 2. And OS 13.2.3

Posted on Dec 9, 2019 5:55 AM

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QuickPost

Level 10

103,305 points

Posted on Dec 9, 2019 11:02 AM

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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iPad screen turns black (but is still turned on), need to lock it and unlock it again and it works fine. This happens at random, but sometimes twice in a row. my iPad Pro 10.5” has an issue since two weeks where it, at random, shows a complete empty black screen. But it’s still turned on (it shows a bit of light). Happens using any kind of app, YouTube, safari, notes etc. The screen still works, I can select, pause videos and scroll on safari, sound keeps working too. Whenever it happens I can lock it so the screen turns off and is completely black. Next I can unlock it and it works fine. This seemingly happens at random, sometimes twice in a row. Is there a way to fix this? Thank you!
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1 reply

Best reply

QuickPost

Level 10

103,305 points

Dec 9, 2019 11:02 AM in response to George Hilton

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

screen keeps going blank

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