You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purple lines on display

I was just watching a video on Apple TV, at the beginning there was a flicker of the purple lines and then all of a sudden full screen of the purple lines came up and everything is frozen, could not move the mouse. What could be the problem? It's only about 14 months old MacBook pro retina, I've updated to catalina a few weeks ago. Also where else can I upload the image to show what it looks like because it's been 4 hours of trying to upload without this message coming up every time - "There is an error occurred when loading this image. Please try again later."

MacBook

Posted on Dec 9, 2019 10:25 PM

Top-ranking reply

BORg529

Level 4

3,063 points

Posted on Dec 9, 2019 10:30 PM

Do you have Apple Care Plus for Mac? Take your MacBook Pro to Apple Store, or Authorized Apple Service Provider to have it checked out. Somebody can let your know what's going on.

View in context

Purple lines on display

Similar questions