I paid for deezer premium but it doesn’t work

I pay for deezer premium but it doesn’t work with ne


[Edited by Moderator]

iPhone XS, iOS 12

Posted on Dec 10, 2019 11:49 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2019 12:09 PM

Hi there,


Have you tried some basic troubleshooting, such as restarting your Deezer app and your phone and signing out of your Deezer account?


If you have and it still isn't working, the next thing I would recommend is to contact Deezer's support team, to see if they can get the subscription to work correctly.


If they don't respond, or they are unhelpful, the next step would be to request a refund from Apple: Request a refund for apps or content that you bought from Apple

1 reply
Question marked as Top-ranking reply

Dec 10, 2019 12:09 PM in response to Reemsr10

Hi there,


Have you tried some basic troubleshooting, such as restarting your Deezer app and your phone and signing out of your Deezer account?


If you have and it still isn't working, the next thing I would recommend is to contact Deezer's support team, to see if they can get the subscription to work correctly.


If they don't respond, or they are unhelpful, the next step would be to request a refund from Apple: Request a refund for apps or content that you bought from Apple

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I paid for deezer premium but it doesn’t work

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