Can't activate iMessage & FaceTime from specific Apple ID

Can't activate iMessage or FaceTime from any device (mac, iPhone), application throws activation error.

I tried all fixes and all guides and nothing was helped.

BUT activating iMessage & FaceTime from another Apple ID is working perfectly.

I think this is an issue related to my specific Apple ID.

Mac mini, macOS 10.14

Posted on Dec 10, 2019 9:40 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 11, 2019 7:55 AM

Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

3 replies
Question marked as Top-ranking reply

Dec 11, 2019 7:55 AM in response to exymore

Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't activate iMessage & FaceTime from specific Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.