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Sanurakk Author

Level 1

4 points

Security question

Hi I broke both of my phones and iPod touch I can’t seems to remember the security questions and it won’t let me reset unless it’s an old device that I broke

Posted on Dec 10, 2019 10:30 PM

Top-ranking reply

Eric Root

Level 10

687,905 points

Posted on Dec 11, 2019 7:33 AM

contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

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