You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: spacetacos
spacetacos Author
User level: Level 1
4 points

Can't reset security questions

I've been trying to access an old apple id but I can't remember the security questions. I tried resetting them but it sends the code to my old Ipod Touch (which no longer works) or says "Cannot Reset Security Questions, we don't have sufficient information to reset your security questions". I tried going to the website and going though "security", then "forgot security questions" but it doesn't take me in contact with anyone, instead it tell me to reset them, which I can not do.


Any help would be greatly appreciated, otherwise I'll keep trying to get the right security answers.

Posted on Aug 11, 2021 8:12 PM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,555 points

Posted on Aug 12, 2021 1:38 PM

If you don't know the answers contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


https://twitter.com/AppleSupport.  -


See if anything here helps. 


Solution to the forgotten Apple ID security questions.  -

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,555 points

Aug 12, 2021 1:38 PM in response to spacetacos

If you don't know the answers contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


https://twitter.com/AppleSupport.  -


See if anything here helps. 


Solution to the forgotten Apple ID security questions.  -

Reply

Can't reset security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up