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Can't reset security questions

I've been trying to access an old apple id but I can't remember the security questions. I tried resetting them but it sends the code to my old Ipod Touch (which no longer works) or says "Cannot Reset Security Questions, we don't have sufficient information to reset your security questions". I tried going to the website and going though "security", then "forgot security questions" but it doesn't take me in contact with anyone, instead it tell me to reset them, which I can not do.


Any help would be greatly appreciated, otherwise I'll keep trying to get the right security answers.

Posted on Aug 11, 2021 8:12 PM

Reply
Question marked as Best reply

Posted on Aug 12, 2021 1:38 PM

If you don't know the answers contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


https://twitter.com/AppleSupport.  -


See if anything here helps. 


Solution to the forgotten Apple ID security questions.  -

2 replies
Question marked as Best reply

Aug 12, 2021 1:38 PM in response to spacetacos

If you don't know the answers contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


https://twitter.com/AppleSupport.  -


See if anything here helps. 


Solution to the forgotten Apple ID security questions.  -

Can't reset security questions

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