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Level 1

4 points

Can't reset security questions

Hi-

Apple is asking for two-factor authentication for some services, which is fine, except for some reason I can't remember my security questions. When I go to reset my questions, they ask me to answer security questions. To reset my security questions. I'm just about ready to lose my mind.

I've tried every "support" link. Honestly, I just need to chat with a support member, as I'm unable to get to a phone currently, but I haven't had any luck there either.

Any help is appreciated.

iPhone 11, iOS 13

Posted on Feb 9, 2020 4:20 PM

Best reply

Eric Root

Level 10

684,111 points

Posted on Feb 9, 2020 4:31 PM

If you tried this link and it didn't help.

If you forgot the answers to your Apple ID security questions - Apple Support

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.

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