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Can't reset my security questions

How can I reset my security questions they are telling me they don't have enough information but they have my password on my iPod

iPod, iOS 12

Posted on May 16, 2020 3:11 PM

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Question marked as Best reply

Posted on May 16, 2020 3:11 PM

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Apple has notified you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it). if you want to contact Apple Support to discuss any   possibleextenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

3 replies
Question marked as Best reply

May 16, 2020 3:11 PM in response to BigDog222

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Apple has notified you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it). if you want to contact Apple Support to discuss any   possibleextenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Can't reset my security questions

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