You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Any ideas?
iMac 27", macOS 10.15
Are you able to organize files through TV Preferences > Files?
Take a look if they’ve somehow been hidden
Click on View My Account.
On the page that appears, scroll to the iTunes in the Cloud section.
Next to Hidden Purchases, click Manage
Ok.
Change Files preferences in the Apple TV app on Mac - Apple ...
See: “Copy files to Media folder when adding to library”;
If you want items to appear in the Apple TV app but also remain in their original location, deselect this tickbox
You should be looking in the Library Tab > Movies
Or click on Account> Purchased
For the duplicates you can try hiding them, then go back and unhide and it will put one copy back
Alternatively you can try signing out, then sign back in
Yes, I can see them all. It’s the TV app that can’t find the file. So, I have to manually locate each one.
i have found out that the problem seems to be that when I upgraded to Catalina, the TV thinks it organized them all within a unique folder for each movie and within an unique Season folder within a unique Show folder for each TV show episode. However, it didn’t do that and now the app can’t find the files. I can manually correct this for each one, but with 500 movies and 4,000 TV show episodes I would rather avoid that. I’m hoping there’s a way to have the App do that (such as the “rebuild library” for iTunes). The “organize files” in the library menu item is greyed out because it thinks that’s already done.
Ok, I’m not sure if I’m saying this wrong or if you’re not reading what I’m writing. First, it’s not that I can’t see the movies in the list, they are showing in the list. It’s that the TV app can’t locate the file attached to the movie. So, when I try to play one, it add sad is me to locate it. Once I do that, it works fine. But I don’t want to have to do that for 5,000 files.
Second, I think I said clearly that the “organize” selection is greyed out with a note that they are already organized, which they are not.
Thanks.
I’m not really sure how that has anything to do with my issue.
All movies cannot be found and showing duplicates in list
