restore back up asking for itunes backup password any idea what this is? tried all nothing works

im trying to restore my backup from a pc for my new iphone 11. Im getting a message to enter a password to unlock the backup. I'm assuming its my apple password, but it does not work. I've tried it numerous times. Ive signed in with it and I just signed in to this community with it. Am I missing something? I even tried my phone password. ????Help!

iPhone 11, iOS 13

Posted on Dec 11, 2019 2:01 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2019 4:53 AM

Apparently I set up an encrypted password which I had no idea I did ( my husband did). We tired to remember past passwords which we finally landed on an old one that was right. Nothing near my new Apple ID password. No clue why or how that was set up. It was luck.

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

restore back up asking for itunes backup password any idea what this is? tried all nothing works

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.