MacBook Pro software update

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Level 1

20 points

MacBook Pro software update

I have two volumes on my MacBook Pro. The main volume is running Catalina. The smaller volume is running Mojave so I can continue to use a few 32 bit apps I cannot live without. As of today there are three updates to Mojave - a security update, an update to Safari and a print driver update. When I ask for the updates to occur I get the message, "Can't connect to the Apple Software Update server. Make sure you're connected to the internet, and they try again."

I am connected to the internet, both with an ethernet cable and through my home wireless LAN. Safari does connect to the internet. Any ideas?

Thanks - Gary

MacBook Pro 15", macOS 10.14

Posted on Dec 11, 2019 3:51 PM

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Answer 1

John Galt

Level 10

142,738 points

Dec 12, 2019 12:55 PM in response to Gary645

That message is decidedly unhelpful because you know full well that you're connected to the Internet. What it ought to say is that it can't establish a secure connection to Apple's servers which is another story altogether. There are a number of reasons for that.

Try this link instead, since it uses a different connection: Download Security Update 2019-002 (Mojave)

That update may incorporate Safari 13.0.4... I'm not sure. Download and install it, and after your Mac reboots check the Safari version.

I don't know what print driver you require (most recent printers don't), and if your printer is working properly I'd be reluctant to do anything about it. If you want to pursue it though, I'd start with the printer manufacturer's support site.

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Answer 2

John Galt

Level 10

142,738 points

Dec 12, 2019 12:59 PM in response to Gary645

As far as the App Store connection goes please review all of the recommendations in the following Apple Support document: If you can't connect to the App Store, iTunes Store, or Apple Books

Try the Advanced Steps On your Mac. If necessary, finish with Get more help.

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Answer 3

macjack

Level 10

111,180 points

Dec 12, 2019 1:11 PM in response to Gary645

Try downloading from here, this site uses a different server:

Apple - Support - Downloads

But for the print driver I think you'll need the manufacturers website.

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Answer 4

Gary645 Author

Level 1

20 points

Dec 12, 2019 11:55 AM in response to John Galt

Thanks, John - gave safe mode a try and got the same result. This morning I got an e-mail from Apple with a link to the Safari update for several OS. It did work for my Mojave volume. But the 10.14.6 security update still will not download. Still tells me I am not connected to the internet.

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