I can't update from mojave to catalina

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Level 1

8 points

I can't update from mojave to catalina

I have a 2019 macbook pro, which is currently running mojave 10.14.

I loaded all its contents from time machine from my old laptop.

However, when I try to update from mojave to catalina, i either get a thing saying that there are no updates available, or that my laptop is 'unable to check for updates - make sure to connect to the internet' even though my laptop is connected to the internet.

Is there anything I can do to fix this?

MacBook Pro 13”, macOS 10.14

Posted on Jul 26, 2020 4:46 AM

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Answer 1

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Barney-15E

Level 10

113,650 points

Jul 26, 2020 10:08 AM in response to cosistarman

Do you have any kind of "security" software installed?

Try booting into Safe Mode and see if you can log into iCloud and the App Store.

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Answer 2

cosistarman Author

Level 1

8 points

Jul 26, 2020 8:08 AM in response to Barney-15E

Hey, thanks for the reply. What you said makes loads of sense.

But, I tried to go on the app store and it says 'cannot connect to app store' even thought i'm connected to the internet.

It then asks me to log into my apple ID and then it tells me this 'An unexpected error occurred while signing in. The operation couldn’t be completed. (NSURLErrorDomain error -1012.)'.

I've made sure my date and time are all correct, because i know that this often causes this issue.

Could you possibly suggest anything else i could do?

Cheers

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Answer 3

Barney-15E

Level 10

113,650 points

Jul 26, 2020 7:03 AM in response to cosistarman

Go to the App Store and search for Catalina.

Get it and run the installer.

Catalina isn't an Update (though it showed up there the first few months after release). A new OS is an Upgrade.

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I can't update from mojave to catalina

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