Activation Lock problems

You need the Apple ID and password that was used when the device was first set up.

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 

Activation Lock - Turn off Find My iPhone 

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat         

Apple Support using Twitter

Or fill out and submit this form.

You are welcome. Try taking it to an Apple Store with the original purchase receipt.

If you have the original purchase receipt contact Apple ID Support. You may have better luck calling than chatting.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat    Work through the screens to get a chat option. 

Apple Support using Twitter

Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.