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I've tried reseting my phone through iTunes and it won't turn on. what do I do

i've tried connecting it to iTunes on my mac but it wont seem to download its data onto the computer because the screen would just stay on the updated black screen with the apple logo.

iPhone 5, iOS 10

Posted on Dec 12, 2019 7:43 PM

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Question marked as Top-ranking reply

Posted on Dec 12, 2019 8:05 PM

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


1 reply

I've tried reseting my phone through iTunes and it won't turn on. what do I do

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