IOS 13 having issue with VoLTE & Data issue

Hi, Post updating IOS 13, we are facing 2 issues-


  1. VoLTE calls getting mute after 40-50 Second of call either of the party
  2. Data suddenly stopped working & post Restart only it starts working


We have checked with Network provider but doesn't found any issue. Kindly help to answer any BUG with new release causing the issue. Any plan for mitigating the issue.

Posted on Dec 12, 2019 9:28 PM

Reply

Similar questions

1 reply

Dec 12, 2019 10:02 PM in response to om181

There no "bug" with the new release in context of your post. Please understand how VoLTE works on your iPhone.


Make phone calls with Voice over LTE (VoLTE)

You can make high-quality phone calls with VoLTE on an iPhone 6 or later. To make these calls, both phones need to work with VoLTE.


Check your carrier and location

Whether you can use VoLTE depends on a few things:

  • Your location, your account with your carrier, and the model of your iPhone
  • The carrier, carrier account, location, and phone model of the person you're calling

Some carriers support VoLTE only in certain cities or area codes. Contact your carrier to ask about your area and account. 

You can check wireless carrier support and features for iPhone to see if your carrier supports VoLTE.


Turn on VoLTE

Some carriers turn on this feature by default. To find out if VoLTE is on, go to Settings > Cellular > Cellular Data Options and turn on VoLTE or Enable LTE.


If you see an error message

When you try to turn on VoLTE, you might see a message that says "Cannot Activate LTE Calls. To enable LTE Calls on this account, contact your carrier.” This can happen with some account types, including business lines, and on some carriers. Enabling VoLTE on a cellular network that hasn't been certified by the carrier for VoLTE might impact battery life, calls, text, messages, voicemail, and cellular data. Contact your carrier for help.

You might also see a message that says you need to insert a new SIM card. This can happen with older SIM cards. You might need a new SIM card to use VoLTE. Contact your carrier.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IOS 13 having issue with VoLTE & Data issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.