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iPhone 4 bumpers scratch stainless steel band!

140988 Views 212 Replies Latest reply: Jan 13, 2013 4:47 PM by LordSpanky RSS
  • Ollie D Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2010 1:07 PM (in response to mac off)
    I've had this problem as well. My bumper has left small gray marks and scratches all around the band. I have had some success in removing the marks by applying brasso to the band then buffing off with a clean duster or cloth. You will notice the amount of black residue that comes off!!

    Message was edited by: Ollie D
    iPhone 4, iOS 4
  • bushman4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2010 9:48 PM (in response to EBSkater)
    Just checked. NO SCRATCHES. It's possible that the scratches were there when you received the phone. Hard to belive rubber or plastic will scratch stainless steel
    DELL, Windows XP
  • zum Level 1 Level 1 (0 points)

    noticed today after having my bumper installed for 2 weeks that it was scratching the stainless

    so are they still offering to replace the phone?
  • Drednaught Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 9, 2010 11:22 AM (in response to Ollie D)
    I found a solution that works very well. My bumper caused the same thing on my i4. After reading this post and others like it I set out on a Google adventure to find a solution. After reading up on Stainless Steel care I found a product that will give you very favorable results and I would think the more time you spent the better your results would be. It is a product called BARKEEPERS FRIEND. You can read about it here:

    It is very cheap and is as close as your local ACE TrueValue Hardware Store.

    iPhone 4g, iOS 4
  • boone51 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Aug 9, 2010 12:08 PM (in response to Drednaught)
    I also use the bumper. I ahven't seen any issues with scratches or imperfections with it yet. However, it's probably important that I mention that I have on teh side shields from Best Buy as well. They wrap plastic shield (Zagg) aroudn the metal band of the phone. I assume this is adding a nice layer of protection from any potential scratches the bumper might be trying to cause.
    Dell, Windows 7
  • StaffordEd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 10, 2010 10:05 AM (in response to Dayvidpriddy)
    I've had exactly the same. Now, I wouldn't call them scratches per-se, however they do look like scuffs. Now, I am incredibly careful with all of my worldly goods, Apple or not.

    Having recently sold my 18month old iPhone 3G in box fresh condition (used every day for the 18 months) I even surprised myself! but the only thing I can attribute the scuffs on my stainless iPhone 4 band to is small particles of dust or grit which have somehow managed to get under the sides of the bumper (which I have had on it since new) or have somehow managed to get in through the dock slot or headphone slot.

    I'm going to see Apple in my local store tomorrow to see what they say about the scuffing, but I'm not going to hold my breath for a replacement. Anyway, I know how irritating it is as I was a little peeved when I saw the marks on mine, but I will say one thing... the glass front and back are absolutely immaculate, so if a little scuffing from the bumper case means having crystal clear glass, free of scratches for the next 2 years, I'll be a happy camper!
    MacBook Pro 13", Black iPhone 4 16GB | iMac 27" 3.2Ghz i3 | iPad 16GB
  • akrux Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 10, 2010 10:17 AM (in response to Dayvidpriddy)
    I have scratches on the band from the bumper too.
    PC, Windows 7
  • KENNYMASON Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2010 12:10 PM (in response to Dayvidpriddy)
    This is getting to be rediculous i have contacted apple about the issue. they told me that it was MY fault there product is destroying my phone! they also told me they would be more than happy to fix it; for 200 dollars! I dont understand isnt this case suppose to protect from scratches not cause them. they also have no disclaimer on the case stating that it causes damage. thanks for nothing applecare! i want my 90 bucks back cause you dont care about NOTHING!
    Macbook, Mac OS X (10.6.2)
  • YvilKittyInSpace Level 1 Level 1 (40 points)
    Currently Being Moderated
    Aug 14, 2010 12:15 PM (in response to KENNYMASON)
    Not to defend Apple, but I have owned iPhones since the first one in 2007. Since then, I have always had cases on every single one of them phones and not one of those case has ever been able to protect the phone from scratches.
    15" Mid 2009 MBP, Mac OS X (10.6.4)
  • NBAKingzFan10 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2010 12:40 PM (in response to Dayvidpriddy)
    Dayvidpriddy wrote:
    Just do a google search for this and you will see site after site, forum after forum of complaints about this. To the fanboys however, it's not real...they will buy anything from Apple and say nothing is wrong with it even if it catches on fire and torches their hair off!

    Anyways this is too funny...I'm off to least I know I'm not nuts when I reported this! Thanks Steve for my lovely black marks/scratches all over my steel...I guess that's why you gave me the case for free, huh? LOL!...

    Message was edited by: Dayvidpriddy

    You keep calling them scratches, but have failed immensely to provide any proof that they have any depth. It's not a case of the case (all pun intended) "scratching" the phone as it is those sharp parts of the case grinding down and leaving a nice thick (and often hard, but not impossible, to remove) mark. A similar analogy would be if you apply force between a new pair of black shoes and white tile/linoleum; it's going to leave a nice black mark, but by no means is the rubber sole of the shoe "scratching" the tile and by no means is it impossible to remove. Instead of crying about it, here's something even an idiot could do; take the case off, forcibly remove the marks (not scratches) from the antennae, and put an entirely new non-bumper case on it. But, instead of actually doing anything about it, you've done nothing but cry, and wow! Look at what happened! That's right, nothing happened! You are still using the same "scratched" phone with the same exact bumper that caused this whole fiasco to begin with. All that whining and the results remain the same? Go figure!

    Anyways, I think it's safe to say that you've done absolutely nothing to help yourself. You came in with a problem, cried for 3 pages, and have yielded nothing different in the way of results (you're using the same case you're complaining about). In fact, the only thing you've managed to do successfully is have most everyone on the Apple Discussion boards see how crazy you truly are. Bravo! Good show! Now take a bow, and move on. Your act is over.

    P.S. You said the case was supposed to protect the phone? Well, that may have been the intention, but anyone with half a brain and an internet connection would know that the Bumper is one of the worst cases to protect the iPhone 4, as proven time and time again by studies and tests in which dropping the phone from very low distances results in disaster. You should do research on a product before using/purchasing it, especially since complaints about the bumper's lack of protection goes back to mid-late June and you got your bumper in early July. I mean, did you really think a piece of plastic that doesn't cover most of the phone was supposed to offer protection? Am I to just believe that you, of all people, took Apple's word for it when they said the Bumper would protect the iPhone 4 upon purchasing it? Wow I guess suckers are born every second on here, huh?
    iPhone 4, iOS 4, Custom PC Windows 7
  • KENNYMASON Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2010 12:47 PM (in response to NBAKingzFan10)
    i dont think anyone cares about the fact it doesnt protect the phone (to the person who thinks he knows all) we care that the case its self is putting scuffs on the phone. your worse than apple care
    Macbook, Mac OS X (10.6.2)
  • NBAKingzFan10 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2010 1:04 PM (in response to KENNYMASON)
    Then remove the bumper and replace it with another case. The solution is simple; I don't see why everyone is making such a big deal out of it.

    In case I have to spell it out, here is the solution to the scuff marks on your phone:

    Step 1: Remove Apple Bumper case from your iPhone 4
    Step 2: Get a damp scratchpad and remove scuffs from antennae, making sure not to get water in any port of the phone
    Step 3: Get a new case and put it on your iPhone 4, making sure to rid of the bumper
    Step 4: Lesson learned

    Problem solved. If you're too afraid to put a little work into restoring your phone's antennae, then it must not be that big of an issue to begin with. The fact that people want a brand new phone for free over a few scuffs is nothing short of insane. The Bumper never was a good case to begin with and it amazes me people would even contemplate using it, let alone complain when something goes wrong with it. Every company has a specialty; for Apple, that doesn't include phone protection. Just like I would never buy a phone by Sony (Ericssons suck), I would never buy a case by Apple. Not sure why anyone else did.

    Message was edited by: NBAKingzFan10
    iPhone 4, iOS 4, Custom PC Windows 7
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