I got charged twice by the online Apple store, I used a gift card against some items which is now at zero, but they also charged my credit card for the value of the gift card as though I hadn’t used it? Anyone had the same issue?
Hey there Alpine walker,
Thanks for reaching out to Apple Support Communities. I understand you’ve been charged twice for a purchase from the Online Apple Store. I’ll be happy to help with this.
If this was a purchase from the Online Apple Store, you’ll want to reach back out to them directly Here’s a link for your convenience:
If this was a purchase made from the App Store or iTunes, you can use this link to help you identify why you were billed twice:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement
You can request a refund with the steps here:
Request a refund for apps or content that you bought from Apple
I hope this helps.
Hey there Alpine walker,
Thanks for reaching out to Apple Support Communities. I understand you’ve been charged twice for a purchase from the Online Apple Store. I’ll be happy to help with this.
If this was a purchase from the Online Apple Store, you’ll want to reach back out to them directly Here’s a link for your convenience:
If this was a purchase made from the App Store or iTunes, you can use this link to help you identify why you were billed twice:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement
You can request a refund with the steps here:
Request a refund for apps or content that you bought from Apple
I hope this helps.
thanks for responding it’s resolved. It wasn’t a double charge. It looked like it because of the way they issue and charge for the gift card
I got charged twice by the online Apple Store
